Thank you for choosing to shop with EcoTime. We are committed to providing you with a seamless and secure shopping experience. Please take a moment to review our refund policy…!
We offer a 30-day return policy, starting from the date you receive your item. To be eligible for a return, please ensure that your item meets the following criteria:
- The item must be in the same condition as when you received it, unworn or unused.
- It should include all original tags and be in its original packaging.
- Proof of purchase, such as the receipt or order confirmation, must be provided.
- To begin a return, kindly contact our customer support team at firstname.lastname@example.org. Upon acceptance of your return request, we will provide a return shipping label and detailed instructions on where and how to send your package. Please note that Items sent back to us without first requesting a return will not be accepted.
For any inquiries regarding your return, please feel free to contact us at email@example.com.
Damages and Issues
Upon receiving your order, we ask that you promptly inspect it. If you discover any defects, damage, or receive the wrong item, please contact us immediately. This allows us to assess the issue and take corrective measures as needed.
Exceptions / Non-Returnable Items
Certain items cannot be returned. These items include;
- Perishable goods, such as food, flowers, or plants.
- Customized products, which may include special orders or personalized items.
- Personal care items, such as beauty products.
- Hazardous materials, flammable liquids, or gases.
- Should you have questions or concerns regarding the return eligibility of a specific item, please reach out to us for clarification.
Please be aware that we are unable to accept returns for sale items or gift cards.
If you wish to exchange an item, the most efficient process is to follow our return procedure as outlined above. Once your return is accepted, you can proceed to make a separate purchase for the desired replacement item.
Upon receiving and inspecting your return, we will notify you of the approval status. If your return is approved, a refund will be processed automatically to your original payment method. Please keep in mind that financial institutions may require some time to process and post the refund.
By adhering to this refund policy, we aim to provide a compliant and positive shopping experience. If you have any further inquiries or concerns, please do not hesitate to contact us at firstname.lastname@example.org.